Laperouse Leveling and lifting has come to the attention of Better Business Bureau of Acadiana for several reasons,including complaints alleging the company accepted deposits but never returned to complete the contracted work, resulting in a pattern of complaints.
These complaints specifically site situations where consumers have contacted Laperouse Leveling and Lifting to provide a service. The business requested half of the cost of the job up front, consumers paid the down payment but Laperouse Leveling and Lifting never returned to provide the service.
Consumers have been unable to obtain a refund in several cases and BBB has been made aware of at least one consumer recently reporting the business to the local police.
According to the Louisiana State Licensing Board for Contractors (LSLBC), the company is not currently licensed to perform some or all of the work mentioned in BBB complaints.
The licensing board was called to confirm this finding Oct. 16. And compliance personnel said they had no record of Laperouse Leveling in their files.
According to the LSLBC website, contractors and carpenters doing smaller jobs are not required to take a test, but must have a Home Improvement Registration to perform jobs ranging in price from$1,500 to $74,999, including materials and labor. They must also carry workers'compensation and $100,000 in liability insurance and this registration must be renewed annually.
This business also has a recent history of violating BBB name and logo policy and has falsely claimed BBB accreditation(membership) or referenced the BBB name in an unauthorized manner, despite BBB's efforts to get the business to cease using the BBB registered trademark.
The business's use of the BBB name without permission constitutes an infringement and is a violation of Council of Better Business Bureau Inc. (CBBB) trademark rights. Moreover, this use may constitute false and deceptive advertising in violation of state or federal statutes because it falsely implies BBB endorsement or affiliation.
As of 10/18/2013, the illegal use of the BBB name is still on their website.
Currently, Laperouse Leveling & Lifting has an “F” rating with BBB.
Reasons for the rating include advertising issues found by BBB tied to their trademark infringement, failure to respond to one complaint filed against business and one serious complaint filed against business.
Their complete BBB Business Review can be found at bbb.org.
BBB works for a trustworthy marketplace by maintaining standards for truthful advertising,investigating and exposing fraud against consumers and businesses. For more than 100 years, BBB has helped consumers make smarter buying decisions and is evolving to meet fast-changing marketplace needs.
The BBB of Acadiana services the parishes of Acadia, Evangeline, Iberia, Lafayette, St. Martin, St.Landry and Vermilion.
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