Better Business Bureau of Acadiana has revoked the accreditation of an Acadiana company for violations of their BBB Accreditation Agreements.
Accredited Businesses must maintain high standards for fair and honest business practices and can be denied accreditation if they fail to comply or maintain standards. BBB sets standards for ethical business behavior and monitors compliance.
On October 7, 2013 Better Business Bureau notified Evangeline Home Center, 4040 NE Evangeline Thruway, Carencro, LA 70520 that its accreditation was revoked for failure to:
Honor Promises -Abide by all written agreements and verbal representations.
An accredited business or organization agrees to:
· Fulfill contracts signed and agreements reached,
· Honor representations by correcting mistakes as quickly as possible.
Be Responsive -Address marketplace disputes quickly, professionally, and in good faith. An accredited business or organization agrees to:
Promptly respond to all complaints forwarded by the BBB by:
· Resolving the complaint directly with the complainant and notifying the BBB, or
· Providing the BBB with a response that the BBB determines:
· is professional,
· addresses all of the issues raised by the complainant,
· includes appropriate evidence and documents supporting the business’ position, and
· explains why any relief sought by the complainant cannot or should not be granted.
Evangeline Home Center’s BBB Business Review can be found at:
BBB Accredited Businesses are required to respond to customer complaints, to make a good faith effort to resolve complaints and to honor arbitration decisions. Failure to do so is considered prejudicial to the best interests of the BBB and private enterprise.
Expulsion from accreditation status is unfortunate. However, the BBB takes enforcement of its standards very seriously, as BBB Standards of Accreditation are designed to offer consumers confidence before they make purchasing decisions. All accredited Businesses promise to embody integrity in all business dealings, marketplace transactions.
BBB’s consumer services are offered free to everyone and are available locally, nationally,and online. The BBB of Acadiana works for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses. For more information, please visit www.acadiana.bbb.org.
The BBB of Acadiana services the parishes of Acadia, Evangeline, Iberia, Lafayette, St. Martin, St.Landry and Vermilion.
Acadiana residents can now have BBB information in the palm of their hand with the official BBB app, a convenient, mobile BBB solution available for the iPhone, iPad and iPod Touch. The app can be found at http://itunes.apple.com/us/app/bbb-search-find-local-businesses/id440014505?mt=8.
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