Your BBB recommends you take some basic preparedness steps to help you plan for a natural disaster, which can help ease the stress and anxiety caused if your home is damaged by storms:
Preparing for a Disaster
· Create and maintain an inventory of your personal possessions. Use a camera to take pictures or video of both the interior and exterior of your home as well as your property, including items stored on your property such as vehicles or lawn/farm equipment. Maintain receipts for any major items. This documentation should be saved in a safe place outside the home, such as in a safe deposit box at your bank or utilize a cloud storage online service where people can store files or data objects.
· Keep all of your insurance policies organized and in an easily accessible spot. Review your coverage each year to make sure they are adequate should you have storm damage to your home, your vehicle or your property. Discuss with your insurance agent what liabilities you might have, if any, should any of your personal items or trees cause damage to neighboring homes or properties during a storm.
· Be sure to note deadlines for filing claims.
· Make sure you carry your policy numbers and contact information for your insurance company with you at all times.
In addition, your BBB offers the following suggestions to help Acadiana homeowners who find themselves repairing or rebuilding their home from storm damage:
· Contact your insurance adjuster immediately. Not only does this get the ball rolling on the claims process, but you might be eligible for loss-of-use benefits which means you could be reimbursed for hotel costs, food, and other living expenses while your house is unlivable. Be sure to document all conversations with your insurance company or their adjuster and get any promises for reimbursements in writing. Be sure to maintain all receipts.
· Start seeking out current replacement costs for items you'll be including in your claim rather than depending solely on historical costs.
· Document the damage to your property and possessions thoroughly; take pictures or video, if possible. Go from room to room or document all debris piles and create a detailed account of your belongings and losses.
· Make any minor repairs that you can do safely to minimize further damage to your home. You could be found liable for damage that occurs after a storm has passed, so make temporary repairs such as boarding up broken windows, removing wet drywall and carpet to prevent mold and putting up a tarp over a leaky roof. Beware of fly-by-night contractors who may try to offer these services for exorbitant fees. Be sure to get quotes in writing in advance or seek out volunteer groups in your area that may be offering assistance for free.
· If your home is unlivable, contact your utility company to turn off your water and gas or electric services.
· Do not make any permanent repairs until you get approval from your insurance company. Make sure you understand how your homeowner's insurance company will reimburse your repair costs. Before spending money, call your insurance company first to make sure all necessary procedures are followed according to your policy.
· Beware of contractors who claim to be insurance claim specialists and may ask you to sign an agreement to allow them to contact your insurance company and seek approval of repairs for you. Many unscrupulous businesses have tricked consumers into signing a work estimate without reading the fine print, which commits you to automatically contract with their business if your insurance claim is approved.
· Check to make sure any contractors you are considering hiring are properly licensed and have up-to-date workers compensation and liability insurance. In addition, check them out with your Better Business Bureau at www.bbb.org and make sure they are approved by your insurance company before entering an agreement. Ask to see proof of their licensing and current certificate of insurance.
Be aware that if you hire an uninsured and unlicensed contractor and a serious injury were to occur to the contractor, you, as the person that hired them, could potentially be liable for paying the workers compensation benefits. This could turn a simple $1,000 repair into a bill for tens of thousands more.
In addition, a neighboring property, a passerby or other property that is negligently damaged by an unlicensed contractor can become a liability to the person that hired the contractor.
· Do not hand over an insurance check to a contractor for repairs prior to work being started. A good rule of thumb is to never give more than 1/3 of the job price up front and make sure that your insurance company has approved all repairs before your final payment is given to the business.
Start With Trust. For reliable information, lists of BBB Accredited Businesses by industry and BBB Business Reviews you can trust on local businesses, visit www.bbb.org.
